Frequently Asked Questions
Everything you need to know about our premium tiling tools and supplies.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping usually takes 3-7 business days. Expedited shipping options are available at checkout.
What is your return policy for tiling tools?
We offer a 30-day return policy on unused items in their original packaging. Please note that used saw blades, drill bits, or opened liquid sealants cannot be returned due to safety and quality standards.
Do you offer bulk discounts for professional contractors?
Yes, we provide competitive pricing for industry professionals. Please contact our sales team directly or create a Pro Account on our website to access volume-based discounts.
What should I do if my items arrive damaged?
Please inspect your shipment immediately upon arrival. If any tools or materials are damaged, contact us within 48 hours with photos of the packaging and product so we can arrange a replacement.
Are your products covered by a warranty?
Most of our power tools and manual cutters come with a manufacturer's warranty. Specific warranty periods vary by brand; please check the product description page for individual coverage details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.